Acceptable Use Policy

Effective Date: [Date]

Last Updated: [Date]

This Acceptable Use Policy ("Policy") governs the use of Spinhub Limited's ("Spinhub," "we," "us") services, website, applications, and platform (collectively, the "Service"). This Policy supplements our Terms of Service and Community Guidelines.

This policy covers technical restrictions and platform abuse. For content and behavior guidelines, see our Community Guidelines.

1. Overview

🎯 Purpose

This Policy ensures:

  • Platform stability and performance
  • Security for all users
  • Fair resource usage
  • Legal compliance
  • Positive user experience

📋 Scope

This Policy applies to:

  • All Spinhub users
  • All platform features
  • Third-party integrations
  • API usage
  • Automated systems

⚖️ Related Policies

  • Terms of Service - General platform rules
  • Community Guidelines - Content and behavior standards
  • Privacy Policy - Data handling practices
  • Copyright Policy - Intellectual property rules

2. Account Usage

✅ Acceptable Account Practices

Account Creation

  • One account per person (unless authorized)
  • Accurate registration information
  • Valid email address required
  • Age verification compliance (21+ declaration for supporters, full verification for creators)
  • Maintain updated information

NSFW Content Access

  • Must explicitly enable NSFW content viewing in settings
  • Must acknowledge warning about adult content
  • Must re-confirm choice every 90 days
  • May not share account with minors
  • May not circumvent content protection systems

Account Security

  • Strong, unique passwords
  • Multi-factor authentication where applicable
  • Regular security reviews
  • Prompt breach reporting
  • No credential sharing

❌ Prohibited Account Activities

Account Manipulation

  • Creating fake or duplicate accounts
  • Buying, selling, or trading accounts
  • Account sharing or renting
  • Impersonation of others
  • False identity information

Verification Fraud

  • Fake ID submission
  • Circumventing age verification
  • Using others' documents
  • Providing false tax information
  • Manipulating verification systems

Account Automation

  • Unauthorized bot accounts
  • Automated account creation
  • Mass account management
  • Credential stuffing
  • Account farming

3. Technical Restrictions

🚫 Prohibited Technical Activities

System Interference

  • Attempting to access unauthorized areas
  • Bypassing security measures
  • Reverse engineering the platform
  • Decompiling or disassembling code
  • Removing proprietary notices

Network Abuse

  • Denial of Service (DoS) attacks
  • Port scanning or probing
  • Network flooding
  • Packet manipulation
  • Traffic interception

Data Scraping

  • Automated data collection
  • Web scraping without permission
  • Content harvesting
  • Email address collection
  • Profile data extraction

🔧 Technical Guidelines

Permitted Uses

  • Normal browser access
  • Mobile app usage
  • Authorized API calls
  • Approved integrations
  • Standard features

Rate Limits

Action Limit
Page requests60 per minute
API calls1000 per hour
File uploads100 per day
Messages100 per hour
Searches30 per minute

4. Security Requirements

🔒 User Security Obligations

Password Security

  • Minimum 8 characters
  • Mix of character types
  • No common passwords
  • Regular updates
  • No password sharing

Access Control

  • Secure device usage
  • Logout when finished
  • No public computer storage
  • Session management
  • IP monitoring

Data Protection

  • Encrypt sensitive data
  • Secure file storage
  • No malware distribution
  • Protect user information
  • Report vulnerabilities

🛡️ Prohibited Security Actions

Hacking Attempts

  • Unauthorized access attempts
  • Vulnerability exploitation
  • Security testing without permission
  • Social engineering
  • Phishing activities

Malicious Code

  • Virus distribution
  • Malware uploads
  • Trojan deployment
  • Ransomware
  • Exploit kits

Information Gathering

  • Unauthorized penetration testing
  • Security scanning
  • Vulnerability probing
  • Password cracking
  • Session hijacking

5. Content and Data Usage

📊 Data Usage Guidelines

Acceptable Data Use

  • Personal content management
  • Analytics for your content
  • Authorized data export
  • Backup creation
  • Performance monitoring

Data Restrictions

  • No mass data downloads
  • No unauthorized backups
  • No data reselling
  • No competitive analysis
  • No user tracking

💾 Storage and Bandwidth

Fair Usage Limits

Resource Limit
Storage100GB per creator
Bandwidth1TB per month
Video uploads50 per day
Image uploads500 per day
Backup frequencyDaily

Prohibited Storage

  • Non-platform content
  • Backup services
  • File hosting
  • Software distribution
  • Illegal materials

🔄 Content Distribution

Allowed Distribution

  • Platform features only
  • Authorized downloads
  • Approved sharing
  • Embedded players
  • API distribution

Prohibited Distribution

  • Hotlinking prevention bypass
  • Unauthorized redistribution
  • Paywall circumvention
  • Content theft
  • Stream ripping

6. API and Integration Usage

🔌 API Access Rules

Authorized Uses

  • Content management
  • Analytics access
  • Automation tools
  • Third-party integrations
  • Mobile applications

API Requirements

  • Valid API key
  • Proper authentication
  • Rate limit compliance
  • Data minimization
  • Security standards

API Restrictions

  • No key sharing
  • No reverse engineering
  • No unauthorized access
  • No data harvesting
  • No competitive use

🤝 Third-Party Integrations

Approved Integrations

  • Social media sharing
  • Analytics tools
  • Content creation tools
  • Payment processors
  • Marketing platforms

Integration Requirements

  • Security compliance
  • Data protection
  • User consent
  • Clear disclosure
  • Revocable access

Prohibited Integrations

  • Malicious services
  • Data harvesters
  • Spam tools
  • Piracy platforms
  • Competitor services

7. Payment and Commerce

💳 Payment System Usage

Acceptable Payment Use

  • Legitimate transactions
  • Authorized payment methods
  • Accurate information
  • Timely payments
  • Proper documentation

Payment Fraud Prevention

  • No stolen cards
  • No money laundering
  • No fake transactions
  • No chargeback fraud
  • No payment manipulation

💰 Commerce Restrictions

Prohibited Commerce

  • Off-platform transactions
  • Fee circumvention
  • Currency manipulation
  • Tax evasion
  • Fraudulent sales

Financial Compliance

  • Accurate reporting
  • Tax compliance
  • Anti-money laundering
  • Know Your Customer (KYC)
  • Transaction monitoring

📊 Monetization Rules

Allowed Monetization

  • Platform features only
  • Approved payment methods
  • Transparent pricing
  • Clear terms
  • Fair practices

Prohibited Practices

  • Hidden fees
  • Bait and switch
  • Pyramid schemes
  • Investment fraud
  • Gambling operations

8. Platform Resources

🖥️ Resource Usage

Server Resources

  • CPU usage limits
  • Memory allocation
  • Database queries
  • Cache usage
  • Connection limits

Bandwidth Management

  • Video streaming limits
  • Download restrictions
  • Upload constraints
  • CDN usage
  • API bandwidth

Storage Allocation

  • File size limits
  • Total storage caps
  • Backup restrictions
  • Archive policies
  • Deletion rules

⚡ Performance Standards

Expected Behavior

  • Optimize content
  • Compress media
  • Efficient coding
  • Cache appropriately
  • Minimize requests

Resource Abuse

  • No cryptocurrency mining
  • No distributed computing
  • No resource hoarding
  • No performance degradation
  • No service disruption

9. Prohibited Activities

🚫 Comprehensive Prohibited List: The following activities are strictly forbidden and will result in immediate action.

⚠️ Technical Violations

  • Hacking or cracking
  • System exploitation
  • Security breaches
  • Data theft
  • Service disruption

🚫 Platform Abuse

  • Terms of Service violations
  • Community Guidelines breaches
  • Copyright infringement
  • Spam distribution
  • Harassment campaigns

💰 Commercial Violations

  • Fraud or scams
  • Illegal sales
  • Counterfeit goods
  • Stolen content
  • Unauthorized reselling

⚖️ Legal Violations

  • Any illegal activity
  • Court order violations
  • Regulatory non-compliance
  • Sanction violations
  • Export control breaches

🏢 Competitive Harm

  • Corporate espionage
  • Trade secret theft
  • Unfair competition
  • Platform cloning
  • User poaching

🔴 Zero Tolerance Activities

Immediate termination for:

  • Child exploitation
  • Terrorism support
  • Severe hacking attempts
  • Major fraud
  • Platform attacks

10. Monitoring and Enforcement

🔍 Monitoring Practices

Automated Monitoring

  • Security scanning
  • Anomaly detection
  • Performance monitoring
  • Compliance checking
  • Pattern recognition

Manual Review

  • Reported violations
  • High-risk activities
  • Random audits
  • Compliance verification
  • Investigation support

Data Collection

  • Security logs
  • Access records
  • Performance metrics
  • Error tracking
  • Compliance data

⚖️ Enforcement Process

Investigation Steps

  1. Detection or report
  2. Initial assessment
  3. Evidence gathering
  4. User notification
  5. Response opportunity
  6. Decision making
  7. Action implementation

Fair Process

  • Clear communication
  • Evidence-based decisions
  • Proportionate responses
  • Appeal opportunities
  • Documentation

11. Reporting Violations

📢 How to Report

Reporting Channels

Information to Include

  • Type of violation
  • User/content involved
  • Evidence/screenshots
  • Date and time
  • Impact description

Anonymous Reporting

  • Available for safety issues
  • Security vulnerabilities
  • Serious violations
  • Whistleblower protection

⏱️ Response Times

Critical Security: 1 hour

Immediate response for security threats

Safety Issues: 4 hours

Rapid response for user safety

Technical Abuse: 24 hours

Standard response for technical violations

General Reports: 48 hours

Updates every 72 hours for complex cases

12. Consequences

⚖️ Enforcement Actions

Warning

  • First minor violations
  • Educational approach
  • Clear expectations
  • Monitoring period

Temporary Restriction

  • Feature limitations
  • Access restrictions
  • Duration varies
  • Rehabilitation possible

Account Suspension

  • Serious violations
  • All access blocked
  • Investigation period
  • Appeal available

Permanent Termination

  • Severe violations
  • Repeated offenses
  • No reinstatement
  • Legal action possible

📊 Factors Considered

  • Severity of violation
  • Intent and knowledge
  • History of compliance
  • Cooperation level
  • Impact on others
  • Remediation efforts

🔄 Appeal Process

How to Appeal

  1. Submit within 30 days
  2. Explain circumstances
  3. Provide evidence
  4. Show remediation
  5. Await decision

Appeal Review

  • Different reviewer
  • Complete assessment
  • 7-day response
  • Final decision

13. Contact Information

📧 Violation Reporting

General Abuse

Security Issues

Urgent Safety

  • Email: [email protected]
  • Priority response
  • Law enforcement coordination
  • Immediate action

🏢 Legal Contact

Spinhub Limited

[Address]

Dublin, Ireland

Legal Department

Email: [email protected]

Phone: [Number]

🔗 Resources

Documentation

  • Security best practices
  • API documentation
  • Integration guides
  • FAQ section

Support

  • Help center: help.spinhub.com
  • Developer docs: developers.spinhub.com
  • Status page: status.spinhub.com

Contact Information

Support

General support: [email protected]

Creator support: [email protected]

Policy questions: [email protected]

Payment issues: [email protected]

Business Development

Partnerships: [email protected]

Premium creator program, brand collaborations, integration opportunities

Legal & Compliance

Legal matters: [email protected]

Privacy concerns: [email protected]

Data Protection Officer: [email protected]

General

General inquiries: [email protected]

Press & Media: [email protected]

Party invites: @spinhub.com