LEGAL & POLICIES
Security Policy
Effective Date: [Date]
Last Updated: [Date]
SpinHub is committed to protecting the security and integrity of our Platform, User data, and the creative economy we support. This Security Policy outlines our security practices, User responsibilities, and reporting procedures for security concerns.
Table of Contents
1. Introduction
The simple version: We take security seriously and work with you to keep everyone safe on our platform.
SpinHub is committed to protecting the security and integrity of our Platform, User data, and the creative economy we support. This Security Policy outlines our security practices, User responsibilities, and reporting procedures for security concerns.
This policy works in conjunction with our Privacy Policy, Data Processing Agreement, and Terms of Service to ensure comprehensive protection of all Users.
2. Our Security Commitments
End-to-End Encryption
Industry-standard encryption for all data
24/7 Monitoring
Continuous security monitoring and threat detection
SOC 2 Compliant
Enterprise-grade security standards
2.1 Data Protection
- Encryption: All data transmissions are encrypted using industry-standard TLS 1.3 or higher
- Storage: User Data is encrypted at rest using AES-256 encryption
- Access Control: Multi-factor authentication required for all administrative access
- Monitoring: 24/7 security monitoring for unauthorized access attempts
2.2 Infrastructure Security
- Cloud Security: Enterprise-grade cloud infrastructure with SOC 2 Type II compliance
- Network Protection: Advanced firewall rules and DDoS protection
- Redundancy: Multiple data centers with automatic failover capabilities
- Updates: Regular security patches applied within 24 hours of release
2.3 Payment Security
- PCI DSS Compliance: Level 1 PCI DSS certification maintained
- Tokenization: Payment Methods stored as secure tokens only
- Fraud Detection: AI-powered fraud monitoring on all Transactions
- Secure Processing: All payments processed through certified Financial Partners
3. Account Security
3.1 Authentication Requirements
All Users must:
- Create unique, strong passwords (minimum 12 characters)
- Use two-factor authentication where applicable based on account type and device capabilities
- Update passwords every 180 days
- Never share Account credentials
3.1.1 NSFW Content Access Controls
Enhanced Protection for Adult Content:
- All NSFW content is hidden by default for ALL users
- Users must explicitly opt-in through Account Settings
- Warning modal requires acknowledgment before enabling
- Timestamp recorded for all preference changes
- Setting can be disabled at any time
- No accidental exposure to adult content possible
3.2 Creator Enhanced Security
Creators with earnings above €1,000/month must additionally:
- Complete enhanced authentication requirements as determined by platform security protocols
- Complete identity Verification through Stripe Connect
- Set up withdrawal protection (48-hour delay option)
- Designate trusted devices for Account access
3.3 Session Management
- Automatic logout after 30 minutes of inactivity
- Concurrent session limits based on Account type
- Device tracking with alerts for new device logins
- Option to remotely terminate all active sessions
4. Data Security Practices
4.1 Data Classification
Public Data
Content intended for platform display
Private Data
User messages, draft Content, analytics
Sensitive Data
Payment information, government IDs (creators only), tax documents
Restricted Data
Internal security logs, encryption keys
4.2 Data Handling
- Minimum necessary access principle enforced
- Data retention limits per our Privacy Policy
- Secure deletion procedures for all data types
- Regular data inventory and classification reviews
4.3 Third-Party Security
- All Third-Party Services undergo security assessment
- Data Processing Agreements required for data sharing
- Annual security audits of critical vendors
- Immediate termination rights for security breaches
5. Security Incident Response
5.1 Incident Classification
Critical
Data breach affecting multiple Users or payment systems
High
Unauthorized Account access or targeted attacks
Medium
Suspicious activity or policy violations
Low
Failed login attempts or minor vulnerabilities
5.2 Response Timeline
| Severity | Response Time | Notification |
|---|---|---|
| Critical | Within 1 hour | User notification within 72 hours |
| High | Within 4 hours | Affected User notification within 7 days |
| Medium | Within 24 hours | Notification as needed |
| Low | Within 72 hours | Included in monthly reports |
5.3 User Notifications
Affected Users will receive:
- Description of the incident
- Types of data potentially affected
- Actions taken by SpinHub
- Recommended User actions
- Support contact information
6. User Security Responsibilities
6.1 Account Protection
Users must:
- Maintain confidentiality of login credentials
- Report unauthorized access immediately
- Use unique passwords for SpinHub
- Keep contact information current
- Review Account activity regularly
6.2 Content Security
Creators must:
- Implement appropriate access controls for exclusive Content
- Avoid including sensitive Personal Data in public Content
- Use SpinHub's secure messaging for private communications
- Report copyright violations through DMCA procedures
6.3 Safe Trading Practices
- Complete all Transactions through SpinHub's platform
- Never share payment details outside secure forms
- Report suspicious payment requests
- Verify Creator identity before major purchases
7. Security Features
7.1 Available to All Users
- Multi-factor authentication protocols appropriate to your device and account type
- Login notifications and device management
- Privacy controls for profile information
- Encrypted messaging system
- Account recovery options
- NSFW content access controls (double opt-in protection)
- Content visibility preferences with audit trail
- Periodic re-confirmation for adult content access
7.2 Creator Security Tools
- Payout protection settings
- IP allowlisting for Account access
- Content watermarking options
- Analytics privacy controls
- Bulk content privacy management
7.3 Enterprise Features
- Single Sign-On (SSO) integration
- Advanced audit logging
- Custom security policies
- Dedicated security contact
- Priority incident response
8. Vulnerability Disclosure
8.1 Responsible Disclosure Program
We welcome security researchers to report vulnerabilities through our responsible disclosure program.
Scope
SpinHub.com, mobile apps, and public APIs
Out of Scope
Third-party services, social engineering, DoS attacks
8.2 Reporting Process
- Email [email protected] with vulnerability details
- Include steps to reproduce and potential impact
- Allow 90 days for remediation before public disclosure
- Receive acknowledgment within 48 hours
8.3 Recognition
- Hall of Fame listing for valid reports
- Monetary rewards for critical vulnerabilities
- Reference letters for significant contributions
- Early access to new security features
9. Compliance and Auditing
9.1 Security Standards
- ISO 27001 certification in progress
- SOC 2 Type II compliance maintained
- GDPR Article 32 technical measures implemented
- Regular penetration testing by independent firms
9.2 Audit Rights
Enterprise Creators may request:
- Annual security assessment summaries
- Compliance certification copies
- Data processing audit reports
- Incident response metrics
9.3 Transparency Reporting
Quarterly publication of:
- Number of security incidents by type
- Average response times
- Account takeover prevention metrics
- Security feature adoption rates
10. Business Continuity
10.1 Disaster Recovery
Recovery Objectives
- Recovery Time Objective (RTO): 4 hours
- Recovery Point Objective (RPO): 1 hour
Backup Strategy
- Daily encrypted backups to geographically diverse locations
- Quarterly disaster recovery testing
10.2 Data Portability
Users can:
- Export Account data in standard formats
- Transfer Content between Accounts
- Download Transaction history
- Retrieve Supporter lists (Creators only)
11. Security Education
11.1 User Resources
- Security best practices guide
- Video tutorials for security features
- Regular security awareness emails
- Live security Q&A sessions
11.2 Creator Training
- Advanced security webinars
- Incident response planning guides
- Fraud prevention workshops
- Security certification programs
12. Contact Information
Security Concerns
- Email: [email protected]
- Emergency: [email protected]
- Bug Bounty: [email protected]
General Support
- Help Center: help.spinhub.com/security
- Support: [email protected]
- Phone: +1-800-SPINHUB (business hours)
13. Policy Updates
This Security Policy may be updated to reflect:
- New security threats or technologies
- Platform feature changes
- Regulatory requirements
- User feedback and needs
Updates will be communicated via:
- Email notification to all Users
- Platform announcement banner
- Blog post for significant changes
- 30-day notice for material changes
14. Definitions
All capitalized terms not defined in this Security Policy have the meanings given in our Master Glossary.
By using SpinHub, you acknowledge that you have read, understood, and agree to be bound by this Security Policy.
Contact Information
Support
General support: [email protected]
Creator support: [email protected]
Policy questions: [email protected]
Payment issues: [email protected]
Business Development
Partnerships: [email protected]
Premium creator program, brand collaborations, integration opportunities
Legal & Compliance
Legal matters: [email protected]
Privacy concerns: [email protected]
Data Protection Officer: [email protected]