LEGAL & POLICIES

Payment Terms Policy

Effective Date: [Date]

Last Updated: [Date]

This Payment Terms Policy ("Policy") governs all financial transactions on Spinhub Limited ("Spinhub," "we," "us"). This Policy supplements our Terms of Service and Creator Agreement.

1. Overview 2. Platform Fees 3. Payment Methods 4. Transaction Processing 5. Creator Payouts 5.5 Fund Segregation 6. Currency and Conversion 7. Refunds and Cancellations 8. Chargebacks and Disputes 9. Taxes and VAT 10. Payment Security 11. Financial Compliance 12. Payment Holds and Reserves 13. Fraud Prevention 14. Reporting and Statements 15. Contact Information

1. Overview

🎯 Payment Philosophy

Spinhub is committed to:

Transparent fee structures
Timely creator payouts
Secure payment processing
Fair dispute resolution
Regulatory compliance

💳 Payment Partner

All payments are processed through:

Stripe - Our primary payment processor
PCI DSS compliant
Available in 40+ countries
Multiple payment methods
Secure infrastructure

📋 Policy Scope

This Policy covers:

All platform transactions
Creator earnings and payouts
Supporter payments
Refunds and disputes
Tax obligations

2. Platform Fees

💰 Fee Structure

Standard Platform Fee: 15%

This includes:

Platform usage
Hosting and bandwidth
Payment processing infrastructure
Analytics and tools
Customer support
Security and compliance

Payment Processing Fee: 2.9% + €0.30

Charged by payment processor
Per transaction basis
Covers card processing
Fraud prevention
Currency conversion

📊 Fee Calculation

Example Transaction:

Supporter pays: €10.00

Payment processing: -€0.59 (2.9% + €0.30)

Net amount: €9.41

Platform fee: -€1.41 (15% of €9.41)

Creator receives: €8.00

🏆 Premium Creator Rates

Reduced fees available for:

Monthly Revenue	Platform Fee
€0 - €9,999	15%
€10,000 - €24,999	12%
€25,000 - €49,999	10%
€50,000+	Negotiable

Qualification Requirements:

Consistent monthly revenue
Low chargeback rate (<0.5%)
Active for 6+ months
Good standing
No policy violations

🚫 No Hidden Fees

We never charge for:

Account creation
Basic features
Standard payouts
Platform access
Support services

3. Payment Methods

💳 For Supporters

Credit cards (Visa, Mastercard, Amex)
Debit cards
SEPA Direct Debit (EU)
Digital wallets (coming soon)
Bank transfers (selected countries)

🏦 For Creators

SEPA Transfer (EU banks) - Free
International Wire - €15 fee
Stripe Express - Instant, 1.5% fee
PayPal (selected countries) - 2% fee

🚫 Not Accepted

Cash payments
Cryptocurrency (currently)
Prepaid cards (some restrictions)
Gift cards
Money orders

📋 Payout Requirements

Verified identity
Valid bank account
Tax information complete
Minimum balance met
No active holds

4. Transaction Processing

⚡ Transaction Flow

Supporter Payment Process:

Supporter initiates payment
Stripe processes transaction
Funds received (1-2 business days)
Fees calculated and deducted
Net amount credited to creator balance

⏱️ Processing Times

Card payments: Instant authorization
Bank transfers: 3-5 business days
SEPA debits: 5-7 business days
Failed payments: Retry after 3 days

🔄 Subscription Processing

Recurring Payments:

Processed on monthly anniversary
Automatic retry on failure
Grace period: 7 days
Notification of issues
Easy cancellation

Subscription Management:

Upgrade/downgrade anytime
Proration calculated automatically
Pause option available
Cancel effective at period end
Refunds per creator policy

📊 Transaction Limits

Transaction Type	Minimum	Maximum
One-time tip	€1	€1,000
Subscription	€3/month	€500/month
Daily total	No limit	€5,000
Monthly total	No limit	€10,000

5. Creator Payouts

📅 Payout Schedule

Standard Schedule:

Weekly: Every Wednesday
Monthly: 1st of each month
On-demand: Available after 7 days
Express: Same day (fees apply)

Payout Timeline:

Sunday: Earnings period ends

Monday: Processing begins

Tuesday: Payout initiated

Wednesday-Friday: Funds arrive

💸 Payout Requirements

Minimum Payout Amounts:

SEPA transfers: €20
International wire: €100
PayPal: €25
Express payout: €10

Eligibility:

Account verified
Tax forms complete
No active investigations
Valid payout method
Minimum balance met

⏸️ Payout Holds

New Creator Holds:

First payout: 14-day hold
First 30 days: 7-day rolling reserve
After 30 days: Standard schedule
Good history: Reduced holds

Risk-Based Holds:

High chargeback rate: 30-180 days
Suspicious activity: Under investigation
Policy violations: Case-by-case
Legal requirements: As mandated

5.5 Fund Segregation

Creator Fund Protection

Your earnings are protected through complete fund segregation:

Separate Bank Accounts: Creator funds are held in a dedicated account, completely separate from Spinhub's operating funds
Daily Reconciliation: All creator balances are reconciled daily to ensure accuracy
Insolvency Protection: Segregated accounts are protected and cannot be used for company expenses
Regular Audits: Third-party audits verify fund segregation quarterly
Transparent Reporting: Real-time balance visibility in your creator dashboard

Account Structure

Creator Funds Account

Exclusively holds creator earnings
No company access for operations
Protected from company liabilities
Used only for creator payouts

Operations Account

Platform fees (15% commission)
Business expenses
Completely separate from creator funds
No creator money ever enters this account

Segregation Process

Customer payment received by Stripe
Processing fees deducted automatically
Within 48 hours, funds are segregated:
- 85% to Creator Funds Account (your earnings)
- 15% to Operations Account (platform fee)
Automated routing ensures no manual intervention
Complete audit trail maintained

Your Protections

Legal Segregation: Bank accounts are legally designated for creator funds
Real-time Tracking: View your balance and pending payouts anytime
Monthly Statements: Detailed reconciliation reports available
Insurance Coverage: €5M professional indemnity insurance
Regulatory Compliance: Meets all EU marketplace requirements

6. Currency and Conversion

💱 Supported Currencies

Display Currency:

Primary: Euro (€)
Supporter's local currency shown
Creator dashboard in EUR
Automatic conversion display

📊 Conversion Rates

Exchange Rates:

Market rate + 1% margin
Updated daily
Transparent display
No hidden markups
Historical rates available

Conversion Example:

Supporter pays: $11.00 USD

Exchange rate: 1.10

EUR amount: €10.00

Fees apply to EUR amount

🌍 International Considerations

Cross-Border Fees:

EU to EU: No additional fees
International: May apply
Clearly disclosed
Minimized where possible
Alternative methods suggested

Multi-Currency Features:

Price in local currency
Consistent creator earnings
Automatic conversion
Rate lock options (coming soon)
Currency preference settings

7. Refunds and Cancellations

💸 Refund Policies

Platform Policy:

Creators set own refund terms
Must be clearly displayed
Consistently applied
Reasonable and fair
Comply with law

Mandatory Refunds:

Non-delivery of promised benefits
Technical errors
Duplicate charges
Fraudulent transactions
Legal requirements

🔄 Refund Process

Supporter-Initiated:

Contact creator first
Request via dashboard if unresolved
Provide reason and evidence
Platform mediates if needed
Decision within 7 days
Refund processed in 5-10 days

❌ Cancellation Rights

EU Consumer Rights:

14-day cooling-off period
Waived for digital content with consent
Clear disclosure required
Process documented
Exceptions apply

Subscription Cancellations:

Cancel anytime
Effective at period end
No partial month refunds
Access continues until expiry
Re-subscribe anytime

8. Chargebacks and Disputes

⚠️ Chargeback Process

When Chargebacks Occur:

Card issuer notifies Stripe
Funds withdrawn + €15 fee
Creator notified immediately
Evidence requested (5 days)
We submit response
Issuer decides (60-75 days)

🛡️ Chargeback Protection

Platform Support:

Automated evidence collection
Response template library
Direct submission to processor
Status tracking
Win rate optimization

Creator Best Practices:

Clear terms display
Delivery confirmation
Regular communication
Quality content
Prompt issue resolution

📊 Dispute Management

Excessive Chargebacks:

Rate above 0.5%: Review required
Rate above 1%: Reserves imposed
Rate above 2%: Account suspension
Pattern analysis conducted
Remediation required

9. Taxes and VAT

🧾 VAT Handling

EU VAT Collection:

Automatically calculated
Based on supporter location
Correct rates applied
Remitted by Spinhub
Invoices provided

VAT Rates Applied:

Supporter's country rate
B2C transactions
Digital service rules
Updated regularly
Compliance maintained

📊 Tax Responsibilities

Platform Handles:

VAT collection from supporters
VAT remittance to authorities
Transaction reporting
Invoice generation
Compliance updates

Creators Handle:

Income tax on earnings
Business registration
VAT registration (if required)
Local tax compliance
Record keeping

📋 Tax Documentation

Documents Provided:

Monthly VAT reports
Annual earning summaries
Transaction details
Tax receipts
DAC7 reports

Required from Creators:

Tax identification number
VAT number (if applicable)
Tax residence certificate
W-8/W-9 forms (if applicable)
Business registration

10. Payment Security

🔒 Security Measures

Technical Safeguards:

PCI DSS Level 1 compliance
TLS encryption
Tokenization
3D Secure support
Fraud detection

No Storage Of:

Full card numbers
CVV codes
PIN numbers
Banking passwords
Sensitive authentication data

🛡️ Fraud Prevention

Automated Detection:

Machine learning algorithms
Behavioral analysis
Velocity checking
Geolocation verification
Device fingerprinting

Manual Review:

High-risk transactions
Unusual patterns
Large amounts
New payment methods
Suspicious activity

🚨 Security Incidents

If Breach Occurs:

Immediate containment
Affected users notified
Card replacement support
Investigation conducted
Preventive measures implemented

User Responsibilities:

Secure password use
Two-factor authentication
Monitor transactions
Report suspicious activity
Protect login credentials

11. Financial Compliance

⚖️ Regulatory Compliance

As a marketplace operator and trading agent, we comply with:

Payment Services Directive (PSD2)
Anti-Money Laundering (AML) rules - See our AML and KYC Policy
Know Your Customer (KYC) requirements - See our AML and KYC Policy
EU financial regulations
International sanctions
Marketplace financial regulations (including fund segregation requirements)
Danish marketplace operator requirements (Clearhaus compliance)

🔍 Verification Requirements

Identity Verification:

Government ID required
Address verification
Age confirmation (21+)
Business verification
Ongoing monitoring

Enhanced Due Diligence:

High-value accounts
High-risk jurisdictions
Unusual activity patterns
Business accounts
Regular reviews

📊 Transaction Monitoring

Automated Monitoring:

Unusual patterns detected
Threshold breaches flagged
Suspicious activity reported
Compliance checks run
Risk scores calculated

Reporting Obligations:

Suspicious Activity Reports (SARs)
Currency Transaction Reports
DAC7 compliance
Tax authority reporting
Regulatory requests

12. Payment Holds and Reserves

🔒 Types of Holds

New Account Reserve:

First 30 days: 10% reserve
Released after stability proven
Good history reduces reserves
Graduated release schedule

Rolling Reserve:

Percentage held from each payout
Released after 90 days
Based on risk assessment
Adjustable over time

⚠️ Risk-Based Holds

Triggers for Holds:

Rapid growth patterns
High refund rates
Chargeback spikes
Compliance concerns
Unusual activity

Hold Amounts:

Standard: 10-20%
Elevated risk: 30-50%
High risk: Up to 100%
Duration: 30-180 days
Review: Every 30 days

📋 Hold Management

Creator Rights:

Clear explanation provided
Regular reviews conducted
Appeal process available
Evidence can be submitted
Graduated release possible

Release Process:

Automatic review schedule
Performance improvements considered
Partial releases available
Full release upon resolution
Interest not accrued

13. Fraud Prevention

🚫 Prohibited Activities

Payment Fraud:

Stolen card usage
Identity theft
Money laundering
Transaction manipulation
Fee evasion

Account Fraud:

Fake accounts
Bot transactions
Self-dealing
Circular payments
Artificial inflation

🔍 Detection Methods

Automated Systems:

AI/ML algorithms
Pattern recognition
Velocity monitoring
Cross-reference checking
Risk scoring

Investigation Process:

Suspicious activity detected
Account temporarily limited
Information requested
Review conducted
Decision communicated
Appeals available

⚖️ Consequences

For Fraud:

Immediate termination
Funds frozen
Law enforcement referral
Industry database reporting
Legal action pursued

For Mistakes:

Education provided
Warning issued
Monitoring increased
Probation period
Second chance possible

14. Reporting and Statements

📊 Financial Reports

Available Reports:

Real-time dashboard
Daily transaction logs
Monthly statements
Annual summaries
Tax reports

Report Contents:

Gross earnings
Fees breakdown
Net payouts
Pending balances
Transaction details

📅 Statement Schedule

Monthly Statements:

Generated on 1st
Email notification
PDF download
CSV export option
24-month history

Annual Reports:

Tax summary
Total earnings
Fee analysis
Growth metrics
Compliance documents

🔍 Transaction Details

For Each Transaction:

Date and time
Amount and currency
Fee breakdown
Supporter information (limited)
Status and reference

Export Options:

PDF statements
CSV spreadsheets
API access (coming soon)
Accounting software integration
Custom date ranges

15. Contact Information

📧 Payment Support

General Payment Issues:

Email: [email protected]
Response: 24 hours
Priority: High-value issues
Languages: English, [others]

🏦 Financial Contacts

Banking Issues:

Email: [email protected]
Payout problems
Account verification
Wire transfers
Banking changes

Tax Questions:

Email: [email protected]
VAT issues
DAC7 reporting
Tax documents
Compliance questions

🔧 Technical Support

Payment Technical Issues:

Email: [email protected]
Integration problems
API issues
Dashboard errors
Report generation

📍 Mailing Address

For Financial Documents:

Spinhub Limited

Attn: Finance Department

[Address]

Dublin, Ireland

Summary

This Payment Terms Policy ensures:

✅ Transparency - Clear fees and processes
✅ Security - Protected transactions
✅ Fairness - Reasonable terms

✅ Compliance - Regulatory adherence
✅ Support - Help when needed

Key Points:

15% platform fee
Weekly or monthly payouts
€20 minimum payout
Stripe payment processing
Full VAT compliance

Questions? Contact [email protected]

This Policy is part of our Terms of Service. By using Spinhub, you agree to these payment terms.