Benefit Fulfillment Guidelines

1. Overview

🎯 Purpose

These Guidelines ensure:

• Clear benefit expectations
• Professional service delivery
• Fair supporter treatment
• Dispute prevention
• Platform trust

📋 Scope

Applies to all creator benefits including:

• Digital content rewards
• Service offerings
• Virtual experiences
• Fundraising campaigns
• Wishlist fulfillment
• Custom creations

✨ Core Principles

2. Digital Content Benefits

📁 Content Types and Standards

Exclusive Content

• Delivery Time: Within stated timeframe
• Access Duration: Clearly specify (permanent/temporary)
• Quality Standards: Match preview quality
• Format: Common, accessible formats
• Description: Accurate representation

Early Access

• Timing: Specific advantage period (e.g., "48 hours early")
• Exclusivity: Honor the early window
• Communication: Clear release schedule
• Exceptions: Notify of any delays

Downloadable Content

• File Formats: PDF, MP4, MP3, JPG, PNG
• Size Limits: Disclose if over 100MB
• Quality: Minimum 1080p video, 320kbps audio
• Availability: Minimum 30 days
• Re-download: Allow for technical issues

📊 Digital Delivery Requirements

3. Service-Based Benefits

💬 One-on-One Interactions

Video Calls

• Duration: Specify exactly (e.g., "15 minutes")
• Platform: Use Spinhub's integrated service
• Scheduling: Minimum 48 hours notice
• Time zones: Clearly communicate
• Recording: Consent required from both parties

Availability Requirements

• Offer minimum 3 time slots
• Honor scheduled appointments
• 24-hour cancellation notice
• Rescheduling options
• Maximum postponements: 2

Professional Standards

• Appropriate attire/setting
• Punctual attendance
• Prepared content
• Respectful interaction
• Privacy protection

✉️ Personalized Messages

Text Messages

• Length: Minimum 50 words
• Delivery: Within 7 days
• Personalization: Use supporter's name
• Quality: Thoughtful, not generic

Video Messages

• Length: Minimum 30 seconds
• Quality: Clear audio/video
• Personalization: Specific to supporter
• Delivery: Within 14 days

Audio Messages

• Length: Minimum 45 seconds
• Quality: Clear, no excessive background noise
• Format: MP3 or M4A
• Delivery: Within 10 days

4. Live Experiences

🎥 Live Streaming Benefits

Scheduled Streams

• Notice: 48 hours minimum
• Duration: As advertised (minimum 30 minutes)
• Quality: 720p minimum
• Interaction: Active chat engagement
• Recording: Available for 7 days

Exclusive Live Events

• Clear tier requirements
• Password protection
• Capacity limits (if any)
• Technical requirements
• Backup plans for issues

5. Custom Content Creation

🎨 Custom Work Standards

Commission Guidelines

• Scope: Clear project boundaries
• Timeline: Realistic delivery dates
• Revisions: Number included (typically 1-2)
• Rights: Ownership clarification
• Usage: Commercial/personal specified

Creative Process

1. Initial consultation
2. Concept approval
3. Progress updates
4. Draft delivery
5. Revision round
6. Final delivery

6. Fundraising and Goals

🎯 Campaign Standards

Goal Setting

• Realistic targets
• Clear purpose
• Specific deliverables
• Timeline defined
• Progress tracking

Transparency Requirements

• Use of funds explanation
• Milestone breakdown
• Regular updates (minimum monthly)
• Expense reporting
• Completion criteria

7. Wishlists

🎁 Wishlist Guidelines

Appropriate Items

• Creative tools and equipment
• Educational resources
• Software/subscriptions
• Office supplies
• Content creation gear

🚫 Prohibited Wishlist Items

• Personal/household items
• Weapons or dangerous items
• Illegal substances
• Adult toys/items
• Cryptocurrency/investments
• Cash equivalents
• Services requiring personal meeting

8. Subscription Tiers

📋 Tier Structure

Clear Differentiation

• Distinct value per tier
• Progressive benefits
• Fair pricing gaps
• Exclusive elements
• Upgrade incentives

Pricing Guidelines

• Minimum: €3/month
• Maximum: €500/month
• Logical progression
• Value justification
• Market appropriate

9. Benefit Modifications

🔄 Change Management

Advance Notice Required

• Benefit reductions: 30 days
• Tier restructuring: 30 days
• Price increases: 60 days
• Discontinuation: 30 days
• Platform changes: 14 days

Grandfathering Policy

• Existing supporters protected
• Original benefits honored
• Price locks available
• Migration options offered
• Fair transition period

10. Delivery Standards

⏰ Timeline Requirements

Content Delivery

• Regular content: As scheduled
• Exclusive content: Within 48 hours
• Custom content: Per agreement
• Live content: On time
• Responses: Within stated timeframe

Quality Standards

• Video: 720p (1080p preferred)
• Audio: 128kbps (320kbps preferred)
• Images: 1920x1080 minimum
• Documents: Readable, formatted
• Streams: Stable connection

11. Refunds and Disputes

💸 Refund Policies

Creator Refund Policy

• Clearly stated on profile
• Consistently applied
• Reasonable terms
• Process defined
• Response timeframe

Mandatory Refunds

• Non-delivery of benefits
• Significant quality issues
• Misrepresentation
• Technical failures
• Tier elimination

12. Best Practices

🌟 Excellence Standards

Over-Delivery

• Exceed minimum requirements
• Surprise bonuses
• Early delivery
• Extra interaction
• Quality upgrades

Community Building

• Regular engagement
• Supporter recognition
• Milestone celebrations
• Feedback incorporation
• Loyalty rewards

13. Prohibited Practices

🚫 Never Allowed

Deceptive Practices

• False advertising
• Bait and switch
• Hidden limitations
• Misleading descriptions
• Fake scarcity

Unfair Treatment

• Discrimination
• Selective delivery
• Arbitrary changes
• Hostile behavior
• Privacy violations

Platform Violations

• Off-platform transactions
• Benefit reselling
• Account sharing
• Fee circumvention
• Terms violations